FAQs

What’s a Credit Union?

A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policies, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at a reasonable rate in order to benefit themselves and not to make a profit.

Who owns a credit union?

Most financial institutions, such as banks, are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union does not operate in this manner. Instead, each credit union member owns one “share” of the organization. The user of credit union services is also an owner, and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.

Who can join West Texas Educators Credit Union?

Anyone who lives, works or worships in the Ector County area can join. We are now open to the community! All you need is your valid Driver’s license, social security card and initial minimum deposit of $25.00 to become a member.

In addition, those who work for the following employers may join our membership:

Crane ISD
Rankin ISD
McCamey ISD
Ft. Stockton ISD
City of Ft. Stockton
InterFirst Bank
Texas Agricultural Extension Service
Big Bend Area ISD
Accounting Alumni Association
United Blood Service
Nurses Unlimited
Pecos County Water Control & Imp. District
Apache Machine
Valve Maintenance Corp.
Thrifty Nickel
Williams Paving & Excavating
Kiker Machine
Blasto Services Co.
FA International
Glen. G. Halsell Law Firm
Cyclone Electric

Are my Savings deposits insured?

Yes. All savings accounts are insured up to $250,000 by the NCUA, the National Credit Union Administration, an agency of the federal government.

I forgot my password to Virtual Branch. What should I do?

You can call one of our 3 offices to request a password reset. A temporary password will be issued. You will be prompted to change your password after the initial log in. After hours, Customer Service can be contacted at 1-800-290-6054.

I’m locked out of Virtual Branch. What should I do?

You must contact Virtual Branch Customer Service to have your account reset. Customer Service can be contacted at 1-800-290-6054.

What is the difference between Overdraft Protection and Courtesy Pay?

Overdraft Protection allows funds to be transferred from a previously linked WTECU account, such as savings, to pay an item. Overdraft Protection will NOT allow the account to be overdrawn (go into a negative balance) to pay an item.

  • $5.00 fee
  • ACH transactions
  • Share draft (checks written)
  • Does not touch the $25.00 that remains in the account to keep it open
  • Pulls the amount needed to cover the overdraft from savings, or what it can, PLUS the fee


Courtesy Pay
 is an overdraft service we offer to pay items presented against your checking account when your account balance is insufficient to do so. Instead of returning the transaction to the merchant for non-sufficient funds (NSF), we pay it anyway and overdraw your account for a fee of $25.00.

  • $25.00 fee
  • Debit transactions
  • Credit transactions
  • ATM
  • Bill Pay
  • Home Banking
  • Does NOT pull from savings
  • Allows checking account to go negative

 

Will a hold be placed on my deposited check?

Checks with amounts over $5000 will have a 2-7-day hold placed on them. If it is a cashier’s check, no hold will be placed. Funds are available immediately. Checks may also be held under certain circumstances at our own discretion.

Can I change my PIN number?

No. We do not have the capability to change your PIN to a preferred number at this time. You can order a new PIN number at your own discretion, however, please note that the PIN number will still be computer generated. A $6.00 fee will be assessed to order a new PIN.

What is the fee schedule?

Savings Account $25.00
Checking Account $25.00
Reopen Previous Account Fee $3.00
Excessive W/D Fee (>9/Quarter) $5.00
Monthly Service Fee on Checking Accts $6.00
Business Account Fees:
Business Account $25.00
One Time Fee to Open $25.00
Monthly Service Fee $10.00
Overnight Rush Orders for Debit cards & PINS:
UPS fee (Card) $26.00
Visa fee (Card) $20.00
UPS fee (PIN) $26.00
Visa fee (PIN) $20.00
Misc. Service Fees (applicable to all accounts)
Stop Payment Fee (per item) $25.00
*NSF/CP (per item) $25.00
*CP (auto tx to cover NSF/item) $5.00
Debit Card Replacement Fee $10.00
Debit Card PIN # Replacement Fee $6.00
*ATM W/D Fee $1.00
*ATM Inquiry Fee $1.00
Close Account (within 90 days after opening) $10.00
Account Reconciliation Fee $10.00/hr
Account Research Fee $10.00/hr
Coin Activity Fee (Over $50.00 in coin) $5.00
Deposit Item Return Fee  (Each) $15.00
Check Photocopy Fee $2.00/ea.
Statement Copy Fee $2.00/ea.
Verification of Deposit Documentation Fee $2.00/ea.
Account History Fee $3.00 1st pg/$1.00 additonal pgs
Fax Fee $2.00 1st pg/$1.00 additional pgs
Wire Transfer Fee (outgoing) $15.00
Returned Mail/Bad Address Fee ( after 1st) $1.00
Items sent for Collections $15.00
Teller Chk Fee – 1st 3 are FREE $2.00
Visa Gift Card Purchase Fee $3.00/card
Password Reset fee (allowed 1 free/month) $1.00/reset
Dormant Account Fee $2.00
Processing Fee for Levy, Garnishment, or Notice of Freeze $15.00/ea.
Safe Deposit Box Fees (52nd only)
Annual Rental Fees *(Key Deposit) $5.00
       3×5 $15.00
       3×10 $30.00
       5×10 $45.00
*Drilling Fee: (Actual Fee by Locksmith) $210.00